Refund policy

Returns & Exchanges

Due to the fragile nature of ceramics and the complexity of international returns, we’re currently unable to accept returns or exchanges for change of mind, except where required by applicable law.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at support@thequietclay.com within 7 days of delivery. Include your order number and clear photos of the item and its packaging.

We will review your request and respond within 3 business days. Depending on the circumstances and product availability, we may offer a replacement, store credit, or refund.

Natural Variations

Minor variations in glaze color, texture, brushwork, shape, or surface characteristics, such as small pinholes, tiny glaze bubbles, or iron spots, are natural results of ceramic production and are not considered damage or defects.

We’re unable to offer replacements or refunds for natural variations, damage caused by misuse, or normal wear and tear.

Lost Packages

If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate and provide an appropriate resolution.

Please ensure that your shipping address is complete and accurate before placing your order. We’re unable to replace or refund orders that are lost or delivered incorrectly due to an inaccurate address provided at checkout.

International Orders

International orders may be subject to customs duties, import taxes, or other fees upon arrival. These charges are determined by the destination country’s customs authorities and are the responsibility of the customer.