Shipping policy

Processing Time

All orders are carefully packed and dispatched within 2–5 business days.

Estimated Delivery Times

Asia Pacific: 7–15 business days
North America: 10–15 business days
Middle East: 12–15 business days
We are expanding to regional fulfillment centers to serve you faster in the future.

Duties & Import Taxes

Orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the buyer.

Damaged Items

All ceramics are carefully packed for safe delivery. If your order arrives damaged, please contact us within 7 days with photos — we will make it right.